1. We support secure checkout via PayPal; all payments are encrypted, and PayPal Buyer Protection covers your order. 2. Free global door-to-door delivery (via sea freight + truck delivery). A worry-free, comprehensive delivery service. (Air freight incurs an additional fee.) (Real-time tracking available via official UPS/DHL logistics.) 3. We offer a formal 5-year manufacturer's warranty on our crystal lights, covering the main metal frame, the LED driver/power supply, and structural component defects not caused by human error. 4. Free replacement parts and technical support during the warranty period. We provide free remote guidance for online installation and setup. 5. In the event of damage during sea or air transit, please contact us for replacement parts. We will ship replacements via air freight (US customer policy: no need to return damaged items). 6. Damage caused by misuse, improper installation, unauthorized disassembly, physical impact, or voltage instability is not covered by the warranty. (Customized products cannot be returned or exchanged unless there is a quality defect.) Note: Customization services are available (including material and size options); please contact customer service for specific requirements and pricing. Note: We offer door-to-door delivery; shipping costs depend on your location, and customers located nearby may be eligible for discounts. Please contact customer service for specific pricing. Product Name: Single-head Pendant Light Material: Stainless steel + Plastic Light Source: LED Voltage: 110V–220V (No need to worry about voltage compatibility; we accommodate electrical standards worldwide and will ship the correct voltage for your country based on your address.) Sample Dimensions: Length 720mm × Width 630mm × Depth 200mm Delivery Lead Time: 20 days from the order date; estimated delivery time for the final truck pickup and delivery stage is approximately 3–7 days. Communication records via email, WeChat, or WhatsApp are considered valid; the actual physical product takes precedence over images. This is a customized product; orders for customized products cannot be returned or exchanged.
