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Delivery
Free global door-to-door delivery via sea and land freight combination. End-to-end support with real-time tracking through UPS, DHL, or EMS. Approximate delivery: 20 days from order to receipt (production and handover typically 3–5 days).
Warranty & Protection
5-Year Manufacturer's Warranty covers the main metal frame, light source drivers/power supplies, and structural components. During the warranty period, we provide replacement parts and technical support at no extra cost, including remote installation guidance.
Shipping damage is covered — we send replacement parts free via air freight with no requirement to return damaged items.
Warranty excludes damage from misuse, incorrect installation, unauthorized disassembly, physical impact, or unstable voltage.
Product Specifications
Material: Stainless Steel + Crystal
Light Source: LED
Voltage: 110V–240V (automatically matched to your region)
Customization & Returns
Customization services available (materials, dimensions). Contact our team for requirements and pricing. Customized products are not eligible for return or exchange except for quality defects. Communication records via email or WhatsApp are valid documentation.
